Listar por autor "Pereira, Ruben"
Mostrando ítems 1-4 de 4
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A Benefit Dependency Network for Shadow Information Technology Adoption, Based on Practitioners’ Viewpoints
Scalabrin Bianchi, Isaías; Vaquina, António; Pereira, Ruben; Dinis Sousa, Rui; Dávila Calle, Guillermo Antonio (MDPI, 2022)Acceso abiertoShadow information technology (SIT) revolves around systems that are hidden but are still managed by the same business entities. It consists of the use of devices, software, systems and applications without the information ... -
Business process management heuristics in IT service management: a case study for incident management
Pereira, Ruben; de Vasconcelos, José Braga; Rocha, Álvaro M.; Scalabrin Bianchi, Isaías (Springer, 2021)Acceso restringidoThis research aims to understand how Business process management (BPM) can be applied for the improvement of Information Technology service management (ITSM) processes. A case study is conducted for the improvement of the ... -
Information technology governance for higher education institutions: A multi-country study
Scalabrin Bianchi, Isaías; Sousa, Rui Dinis; Pereira, Ruben (MDPI, 2021)Acceso abiertoInformation Technology governance (ITG) calls for the definition and implementation of formal practices at the highest level in the organization, involving structures, processes and relational practices for the creation ... -
Multi-framework implementation of the problem management process
Pereira, Ruben; Scalabrin Bianchi, Isaías; da Silva Araújo, Virgínia Maria (National Research University, Higher School of Econoimics, 2021)Acceso abiertoMany different information technology frameworks have been proposed to assist organizations implementing information technology. However, these frameworks are complex, difficult to implement and overlap each other turning ...